Editorial Policy & Disclaimer

Last updated: August 25, 2025

The Caregraph is an independent publication operated by J&M Care Direct Ltd, focused on adult and social care journalism in the UK.

About This Publication

The Caregraph is an independent publication operated by J&M Care Direct Ltd. Our content is based on publicly available information, including Care Quality Commission (CQC) data, inspection reports, and official publications, alongside analysis and commentary from the editor.

The Caregraph's aim is not to criticise the regulator but to give the public a clearer picture of how inspection outcomes are communicated. By analysing open data and comparing it with press coverage, we want sector reporting to be more transparent and balanced.

Editorial Independence & Standards

Independence and Integrity

The Caregraph operates independently and is not affiliated with the CQC or any government body
Nothing published here represents official regulatory statements
Our editorial decisions are made independently, free from external commercial or political influence
We maintain editorial independence while operating under the business umbrella of J&M Care Direct Ltd

Content Standards

Articles reflect interpretation and opinion based on credible public sources
We clearly distinguish between factual reporting, analysis, interpretation, and opinion
Content is provided for general information and discussion purposes only
Articles should not be relied upon as professional, legal, medical, or financial advice
Sources are cited appropriately and readers are encouraged to review original documents

Important Disclaimers

Accuracy and Liability

Every effort is made to ensure accuracy at the time of publication
However, information may change and errors may occur
Readers are encouraged to check original CQC publications and other primary sources before making decisions
The Caregraph accepts no liability for any loss or damage arising from reliance on material published on this website

Content Updates and Corrections

We promptly correct factual errors when identified
Content may be updated to reflect new information or developments
Information may become outdated after publication
If you believe content is inaccurate or requires correction, please contact us at info@jiyanna.co.uk

What Cookies We Use

Our website uses cookies to provide basic functionality and improve user experience:

Essential Cookies:

Website functionality and navigation
Newsletter subscription preferences
Basic security features

Analytics Cookies (via Ghost.org platform):

Newsletter performance tracking (opens and clicks for subscribers only)
Member growth source tracking
Outbound link tagging to assist other websites with their analytics

Essential cookies are necessary for website functionality
You can disable non-essential cookies through your browser settings
Disabling cookies may affect some website features
Newsletter analytics only apply if you subscribe to our newsletter

Third-Party Cookies

Ghost.org: Our publishing platform may set cookies for service delivery
Tally: Our feedback form provider may set cookies when you use their services

For more details about Ghost.org's analytics practices, see their Post Analytics and Native Analytics documentation.

Communication Policy

Newsletters are sent only to voluntary subscribers with confirmation required
We track basic engagement metrics (opens, clicks) to improve content quality
Unsubscribe options are provided in every email
All communications comply with UK electronic marketing regulations

General Communications

We may contact users regarding their specific inquiries or feedback
We do not engage in unsolicited marketing communications

Content Moderation & Publication Policy

User-Generated Content

We reserve the right to moderate, edit, or remove content
Content must be relevant, respectful, and constructive
We do not tolerate harassment, spam, or inappropriate content

Publication Decisions

Editorial decisions about content publication rest solely with The Caregraph
We may decline to publish content that does not meet our standards

Data and Information Usage

Use of Public Information

We primarily use publicly available information from official sources
CQC reports, inspection data, and government publications are our main sources
We interpret and analyse this information to make it more accessible
Original source documents are linked where possible

Information Verification

Readers should verify important information from primary sources before making decisions
We cannot guarantee completeness or ongoing accuracy of all information
We welcome corrections and additional context from knowledgeable sources

Feedback and Continuous Improvement

The Caregraph is always looking to improve our coverage and the way we present analysis. Your perspective and feedback can help us shape future stories and updates.

Feedback Form: https://tally.so/r/wgllzl

Response Commitment

We acknowledge all feedback and complaints
Substantive responses are provided within reasonable timeframes
Corrections are made promptly when errors are identified
We use feedback to continuously improve our service

Accessibility

We are committed to making our website accessible to all users:

Content is structured with clear headings and navigation
Images include descriptive alt text where appropriate
Feedback on accessibility improvements is welcome

Future Commercial Content

Current Status

The Caregraph currently operates without paid advertising
All content is editorial in nature

Future Partnerships

Any sponsored content or partnerships will be clearly disclosed
Editorial independence will be maintained regardless of commercial relationships
Readers will always be informed about commercial arrangements

Policy Updates

Review and Updates

These policies are reviewed regularly and updated as needed to reflect:

Legal or regulatory requirements
Platform or service changes
Operational improvements
User feedback

Notification of Changes

Significant policy changes will be communicated through our website
Newsletter subscribers may be notified of important updates
Continued use of our website indicates acceptance of updated policies

Legal Compliance

All operations comply with UK law and regulations
We adhere to data protection, consumer rights, and electronic communications regulations
Professional journalism and ethical standards guide our practices
We follow recognized journalism and publishing best practices

Contact Information

For any questions, feedback, corrections, or concerns:

Email: info@jiyanna.co.uk
Postal Address: J&M Care Direct Ltd, 58 Ingaway, Basildon, England, SS16 5QR

This editorial policy and disclaimer framework supports our mission to provide transparent, accessible, and valuable journalism about adult and social care while maintaining the highest standards of integrity, independence, and professionalism. We are committed to serving our readers and the care sector with honesty, respect, and continuous improvement.

Company Information