Privacy Policy
Last updated: August 25, 2025
The Caregraph (operated by J&M Care Direct Ltd) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at news.jiyanna.co.uk.
About Us
Company: J&M Care Direct Ltd
Company Number: 10868894
Registered Office: 58 Ingaway, Basildon, England, SS16 5QR
Contact: info@jiyanna.co.uk
Information We Collect
Information You Provide
- Newsletter subscription: Email address and name
- Feedback and contact forms: Information submitted through our feedback form at https://tally.so/r/wgllzl
- Comments and interactions: Any content you submit when engaging with our publication
Information Collected Automatically
We use Ghost.org's built-in analytics features to understand how our publication performs. This includes:
- Newsletter analytics: When you open our emails and click on links (if you're subscribed)
- Member growth tracking: Sources that drive newsletter subscriptions
- Outbound link tracking: To help other websites track traffic we send them
For detailed information about Ghost.org's analytics, please see their Post Analytics documentation and Native Analytics documentation.
Cookies and Tracking
Our website uses cookies for basic functionality and the analytics mentioned above. We do not use third-party advertising cookies or extensive tracking systems.
Essential Cookies
- Website functionality cookies
- Newsletter subscription preferences
- Basic analytics through Ghost.org platform
Third-Party Services
- Tally (feedback forms): When you click our feedback form link, you'll be redirected to Tally's platform, which has its own privacy policy
- Ghost.org: Our publishing platform collects basic analytics data as outlined in their privacy policy
How We Use Your Information
- Newsletter delivery: To send you our publications if you subscribe
- Improving our content: Understanding which articles and topics interest our readers
- Responding to feedback: Addressing any questions or concerns you submit
- Legal compliance: Meeting our obligations as a UK-registered company
Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information:
- With Ghost.org (our publishing platform) for service delivery
- With Tally (our feedback form provider) when you submit feedback
- If required by law or legal process
- To protect our rights or prevent harm
Your Rights
Under UK data protection law, you have the right to:
- Access: Request a copy of your personal data
- Correction: Ask us to correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Objection: Object to processing of your data
- Withdrawal: Withdraw consent for email marketing
To exercise these rights, contact us at info@jiyanna.co.uk.
Newsletter Unsubscribe
You can unsubscribe from our newsletter at any time using the unsubscribe link in our emails or by contacting us directly.
Data Security
We implement appropriate security measures to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
- Newsletter subscriptions: Until you unsubscribe
- Feedback submissions: For as long as necessary to address your inquiry
- Analytics data: As per Ghost.org's retention policies
Children's Privacy
Our publication is intended for adults and we do not knowingly collect personal information from children under 16.
International Transfers
Your data may be processed outside the UK through our service providers (Ghost.org, Tally). These providers maintain appropriate safeguards for international data transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify subscribers of significant changes through our newsletter or website notice.
Contact Us
For privacy-related questions or concerns:
Email: info@jiyanna.co.uk
Mail: J&M Care Direct Ltd, 58 Ingaway, Basildon, England, SS16 5QR
Feedback Form: https://tally.so/r/wgllzl
This policy is designed to provide basic protection while maintaining transparency about our simple data practices. We are committed to protecting your privacy while delivering quality journalism about adult and social care.