Terms and Conditions

Last updated: August 25, 2025

These Terms and Conditions govern your use of The Caregraph website (news.jiyanna.co.uk) operated by J&M Care Direct Ltd.

About This Publication

Publication: The Caregraph (also known as "Jiyanna Caregraph")
Operator: J&M Care Direct Ltd
Company Number: 10868894
Registered Office: 58 Ingaway, Basildon, England, SS16 5QR
Contact: info@jiyanna.co.uk
Website: https://news.jiyanna.co.uk/

Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.

Use of Our Website

Permitted Use

You may:

  • Read and share our articles for personal and professional purposes
  • Subscribe to our newsletter
  • Provide feedback through our designated channels
  • Link to our content with appropriate attribution

Prohibited Use

You may not:

  • Copy, reproduce, or redistribute substantial portions of our content without permission
  • Use our content for commercial purposes without our written consent
  • Attempt to damage, disable, or impair our website
  • Use our website for any unlawful purpose
  • Impersonate The Caregraph or J&M Care Direct Ltd

Intellectual Property Rights

  • "Jiyanna" is a registered trademark owned by the founder of J&M Care Direct Ltd
  • "The Caregraph" and "Jiyanna Caregraph" are trade names of J&M Care Direct Ltd
  • All original content, articles, analysis, and commentary are protected by copyright
  • Original graphics, logos, and design elements are owned by J&M Care Direct Ltd

Your Content

When you submit content to us (through comments, feedback, or correspondence):

  • You retain ownership of your content
  • You grant us a non-exclusive license to use, edit, and publish your content
  • You confirm that your content does not infringe on others' rights
  • You agree that we may use your feedback to improve our services

Third-Party Content

  • We may reference and link to third-party content (including CQC reports and other public sources)
  • Third-party trademarks and content remain the property of their respective owners
  • We make fair use of public information for journalistic and educational purposes

Content and Editorial Standards

Nature of Our Content

  • Our articles contain analysis, interpretation, and opinion based on publicly available information
  • Content is provided for informational and discussion purposes only
  • Articles should not be relied upon as professional, legal, medical, or financial advice
  • We are independent and not affiliated with the CQC or any government body

Accuracy and Updates

  • We strive for accuracy but cannot guarantee that all information is complete or error-free
  • Information may become outdated after publication
  • We may update, correct, or remove content at our discretion
  • Readers should verify information from primary sources before making important decisions

Newsletter and Communications

Subscription

  • Newsletter subscription is voluntary and free
  • We track basic engagement metrics (opens, clicks) to improve our service
  • You can unsubscribe at any time using the link in our emails

Communications Policy

  • We may contact subscribers about our publication and related services
  • We do not share subscriber information with third parties for marketing purposes
  • All communications comply with UK marketing regulations
  • Our website contains links to external websites for reference and additional information
  • We are not responsible for the content, privacy practices, or availability of external sites
  • Clicking external links is at your own risk

Service Providers

  • Ghost.org: Our publishing platform with its own terms of service and privacy policy
  • Tally: Our feedback form provider with its own terms and privacy policy
  • Use of these services is subject to their respective terms

Limitation of Liability

To the fullest extent permitted by law:

  • The Caregraph and J&M Care Direct Ltd are not liable for any direct, indirect, incidental, or consequential damages
  • We provide our website and content "as is" without warranties of any kind
  • We do not warrant that our website will be uninterrupted, secure, or error-free
  • Your use of our website is at your own risk

Indemnification

You agree to indemnify and hold harmless The Caregraph and J&M Care Direct Ltd from any claims, damages, or expenses arising from your use of our website or violation of these terms.

Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for detailed information about how we collect, use, and protect your personal information.

Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in:

  • Our services and practices
  • Legal requirements
  • Industry standards

Significant changes will be communicated through our website or newsletter. Continued use of our website after changes constitutes acceptance of the updated terms.

Termination

We reserve the right to:

  • Suspend or terminate access to our website for violations of these terms
  • Remove or edit content at our discretion
  • Discontinue any aspect of our service with reasonable notice

Contact and Disputes

For questions about these Terms and Conditions or to report violations:

Email: info@jiyanna.co.uk
Mail: J&M Care Direct Ltd, 58 Ingaway, Basildon, England, SS16 5QR
Feedback: https://tally.so/r/wgllzl

We encourage you to contact us directly to resolve any concerns before pursuing formal legal action.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

These terms are designed to protect both The Caregraph and our readers while supporting our mission to provide transparent, accessible journalism about adult and social care. We are committed to operating with integrity and in compliance with UK law.